Privacy Policy

This privacy notice for Luna Bee ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you visit our website at https://lunabee.in, or any website of ours that links to this privacy notice, or engage with us in other related ways, including any sales, marketing, or events. Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@lunabee.in.

Summary of key points

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by using our table of contents below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

Table of contents

1. What information do we collect?
2. How do we process your information?
3. When and with whom do we share your personal information?
4. Do we use cookies and other tracking technologies?
5. How long do we keep your information?
6. How do we keep your information safe?
7. What are your privacy rights?
8. Controls for do-not-track features
9. Do we make updates to this notice?
10. How can you contact us about this notice?
11. How can you review, update, or delete the data we collect from you?

1. What information do we collect?

Personal information you disclose to us. We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. This may include: names, phone numbers, email addresses, mailing addresses, contact preferences, billing addresses, and usernames. We do not process sensitive information.

Payment data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Razorpay. You may find their privacy notice here: https://razorpay.com/privacy/.

Information automatically collected. Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

2. How do we process your information?

We process your personal information to facilitate account creation and authentication and manage user accounts; to fulfil and manage your orders, payments, and exchanges made through the Services; to request feedback; to post testimonials; and to identify usage trends so we can improve our Services.

3. When and with whom do we share your personal information?

We may need to share your personal information in the following situations: Business transfers — in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company; and with business partners — to offer you certain products, services, or promotions.

4. Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible, securely store it and isolate it from any further processing until deletion is possible.

6. How do we keep your information safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk.

7. What are your privacy rights?

You may review, change, or terminate your account at any time. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can also unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us. If you have questions or comments about your privacy rights, you may email us at hello@lunabee.in.

8. Controls for do-not-track features

Most web browsers and some mobile operating systems include a Do-Not-Track ('DNT') feature you can activate. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals.

9. Do we make updates to this notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated 'Revised' date and will be effective as soon as it is accessible.

10. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at hello@lunabee.in or contact us by post at:
Luna Bee
Chalil Kizhakke thalappil, Thottathil House, Irumbuzhi PO, Malappuram, Kerala 676509, India

11. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at hello@lunabee.in.