Cancellation and Refund Policy

Thank you for choosing Luna Bee for your newborn and kids' clothing needs. We are committed to providing high-quality products and a safe, reliable shopping experience. As our products are intended for babies and young children, maintaining cleanliness and hygiene is extremely important to us. For this reason, returns are accepted only in eligible circumstances as described below.

1. Return Policy

Due to hygiene and safety reasons, Luna Bee does not accept returns based on change of mind, incorrect size selection, colour preference, or other personal preferences.

A return may be considered if there is a valid issue with the product, such as:

• Product received damaged
• Manufacturing defect
• Fabric or material issue
• Incorrect product received

To be eligible for a return, the product must be unused and in its original condition and packaging. Proof of purchase or order details may also be required.

To request a return, please contact us at hello@lunabee.in with your order details and clear photos or videos showing the issue. Our team will review your request and provide further instructions if the return is approved.

Items sent back to us without first requesting and receiving approval for a return will not be accepted.

2. Refund Policy

If your return is approved, the refund will be processed after the returned product has been received and inspected at our warehouse.

Once approved, the eligible refund amount will be processed to your original payment method within 10 business days. Please note that your bank, card provider, UPI provider, or payment service may require additional time to process and reflect the refund.

3. Returned / Undelivered Parcels (RTO)

Customers are responsible for providing a complete and accurate delivery address and a valid contact number when placing an order.

If your parcel is returned to the Luna Bee warehouse because delivery could not be completed due to reasons such as:

• Incorrect or incomplete phone number
• Customer not answering or accepting delivery calls
• Incorrect or incomplete delivery address
• Customer unavailable to receive the parcel
• Customer refusing to accept the parcel
• Any other delivery issue caused by incorrect or insufficient information provided while placing the order

Once the parcel has been returned to our warehouse and inspected, we will process the eligible refund.

The courier/shipping charges incurred for the shipment will be deducted from the refund amount. The applicable courier charge may vary depending on the delivery location, parcel weight, serviceable area, and courier partner.

The remaining eligible amount will then be refunded to the original payment method.

4. Damaged, Defective or Incorrect Products

We carefully inspect our products before dispatch. However, if you receive a damaged, defective, or incorrect product, please contact our Customer Support team within 48 hours of receiving your order.

Please provide your order details along with clear photos or videos of the product and the issue. Our team will review the request and, if approved, arrange an appropriate resolution such as a replacement, exchange, or refund.

5. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return unless they are received damaged, defective, or incorrect. These may include newborn products, personalised or custom-made products, and other hygiene-sensitive products.

Sale items and gift cards are not eligible for return or refund unless the product received is damaged, defective, or incorrect.

6. Exchanges

Exchanges are not generally available for size, colour, or preference changes. In exceptional cases where an incorrect, damaged, or defective product has been received, our Customer Support team may offer an exchange or replacement after reviewing the issue.

7. Contact Us

If you have any questions regarding a return, refund, damaged product, or undelivered parcel, please contact us at hello@lunabee.in.

By placing an order with Luna Bee, you acknowledge that you have read and understood this Return & Refund Policy.

Thank you for choosing Luna Bee!

Sincerely,
Luna Bee