Cancellation and Refund Policy
Effective as of January 1, 2024
Thank you for choosing Luna Bee for your newborn and kids' product needs. As a company committed to providing high-quality products and exceptional customer service, we strive to ensure your satisfaction with every purchase. In order to maintain the integrity of our products and offer you the best shopping experience, we have implemented a No Return and Refund Policy.
1. Return Policy
At Luna Bee, we currently do not accept any returns for newborn and kids' products. This policy is set in place to prioritise the safety and hygiene of our customers. We understand that every child's needs are unique, and we encourage you to thoroughly evaluate your purchase before making a decision.
2. Refund Policy
As part of our No Return and Refund Policy, Luna Bee does not offer any refund methods. By making a purchase, you agree to adhere to this policy. We kindly request that you review your order carefully and make a well-informed decision before finalising your purchase.
3. Quality Assurance
We take immense pride in the quality of our products, and each one undergoes rigorous checks to ensure its safety and reliability. However, if you believe that your product is defective or damaged upon arrival, please contact our Customer Support team within 48 hours of receiving your order. We will investigate the matter promptly and work towards a satisfactory resolution.
4. Exchange Policy
In exceptional cases where a product has been received in a damaged or defective condition, we may consider providing an exchange. Please contact our Customer Support team to discuss the specific details of your situation.
We appreciate your understanding and cooperation in respecting our No Return and Refund Policy. By shopping with Luna Bee, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this policy. Should you have any further questions or concerns, please do not hesitate to contact our Customer Support team at hello@lunabee.in.
Happy shopping with Luna Bee!
Sincerely,
Luna Bee
