Q: Do you offer refunds for purchased items?
Unfortunately, we do not offer refunds for our surplus products. We encourage customers to thoroughly review product details and images before making a purchase to ensure satisfaction.
Q: Can I choose Cash on Delivery (COD) as a payment option?
At Luna Bee Surplus Products, we currently do not provide Cash on Delivery (COD) as a payment option. We accept online payments through secure platforms for a seamless shopping experience.
Q: What is the nature of your products? Are they all surplus items?
Yes, all our products are surplus items sourced directly from the Vibrant Weave (VW) brand. These products include excess stock or unused items. We ensure that each product meets our quality standards before listing it for sale.
Q: Are your products exclusively for kids?
Yes, Luna Bee Surplus Products specializes in offering a wide range of surplus items exclusively for kids. From clothing and accessories to toys and more, our collection is curated to meet the unique needs of children.
Q: Is Luna Bee a part of the VW (Vibrant Weave) brand?
Yes, Luna Bee is a sub-brand of Vibrant Weave (VW). We have been established as a dedicated platform for reselling surplus merchandise from VW, offering our customers the opportunity to purchase these high-quality products at affordable prices.
Q: Do you have a physical store or is it solely an online shop?
Luna Bee Surplus Products operates solely as an online shop. We have created a convenient and user-friendly website to provide our customers with a seamless shopping experience from the comfort of their own homes.
Q: Do you offer international shipping?
Currently, we only provide shipping within India. We do not offer international shipping services. Our focus is on serving customers within India and providing them with quality surplus products.
Q: Are the product images taken from mobile phones?
Yes, the product images displayed on our website are captured using mobile phones. While we strive to provide accurate representations of our products, we recommend customers to review the detailed product descriptions and information to make informed purchasing decisions.
Q: Are your products of first quality?
Absolutely! At Luna Bee Surplus Products, we ensure that each product meets our high-quality standards. We thoroughly evaluate every item in our inventory to offer our customers only the best products.
Q: How can I contact your customer support team if I have more questions?
If you have any further questions or need assistance, please reach out to our dedicated customer support team. You can find our contact information on our website’s Contact Us page. We are always here to help and provide prompt and helpful assistance.
