Frequently Asked Questions
Do you offer refunds for purchased items?
Unfortunately, we do not offer refunds for our surplus products. We encourage customers to thoroughly review product details and images before making a purchase to ensure satisfaction.
Can I choose Cash on Delivery (COD) as a payment option?
At Luna Bee, we currently do not provide Cash on Delivery (COD) as a payment option. We accept online payments through secure platforms for a seamless shopping experience.
What is the nature of your products? Are they all surplus items?
Yes, all our products are surplus items sourced directly from trusted brands. These products include excess stock or unused items. We ensure that each product meets our quality standards before listing it for sale.
Are your products exclusively for kids?
Yes, Luna Bee specialises in offering a wide range of surplus items for babies and kids. From clothing and accessories to more, our collection is curated to meet the unique needs of children.
Do you have a physical store or is it solely an online shop?
Luna Bee operates solely as an online shop. We have created a convenient and user-friendly website to provide our customers with a seamless shopping experience from the comfort of their own homes.
Do you offer international shipping?
Currently, we only provide shipping within India. We do not offer international shipping services. Our focus is on serving customers within India and providing them with quality surplus products.
Are your products of first quality?
Absolutely. At Luna Bee, we ensure that each product meets our high-quality standards. We thoroughly evaluate every item in our inventory to offer our customers only the best products.
How can I contact your customer support team if I have more questions?
If you have any further questions or need assistance, please reach out to our dedicated customer support team. You can find our contact information on our Contact Us page. We are always here to help and provide prompt assistance.
Still have questions?
If you have an issue or question that needs immediate assistance, our team is here to help.
